Frequently Asked Question

UK orders typically arrive within 2–4 working days from dispatch. International orders usually take 5–12 working days, depending on destination. You'll receive a tracking link by email as soon as your order ships.

Yes. Brotherman London ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the customer.

Shipping costs are calculated at checkout based on your delivery address and order weight. (Recommend confirming your actual rate tiers here once finalised — e.g. "Free UK shipping on orders over £75.")

Yes. Once your order has shipped, you'll receive a confirmation email with a tracking number and link. You can also track your order anytime through the Order Tracking page in the footer.

We process orders quickly to get them to you as fast as possible, so we can only amend or cancel an order within a short window after purchase. Contact us immediately at [support email] and we'll do our best to help before it ships.

Each product page includes a Size Guide with detailed chest, length, and sleeve measurements. We recommend measuring a similar piece you already own and comparing it to our chart for the most accurate fit.

Our knitwear and tees are designed with a considered, relaxed fit true to size. If you prefer a slimmer or looser silhouette, we recommend sizing down or up accordingly — fit notes are included on each product page.

No problem. As long as the item is unworn, unwashed, and in its original condition, you can exchange it for a different size within our returns window — see Returns & Exchanges below.

We accept returns within 14 days of delivery for a full refund, provided the item is unworn, unwashed, and in original condition with tags attached. Full details are on our Shipping & Duties and Returns & Refund pages.

Contact us at [support email] with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.

Yes. If you need a different size or colour, let us know when you contact us and we'll arrange an exchange, subject to stock availability.

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Brotherman pieces are made from premium materials selected for durability and comfort — full fabric composition is listed on each individual product page.

To preserve shape and quality, we recommend a gentle cold-water wash and reshaping flat to dry. Avoid tumble drying. Full care instructions are included on each product's Material & Care tab.

Yes — Brotherman releases in limited quantities by design. Once a piece sells out, it may not be restocked, so we recommend shopping key items early.